outlook express error 0x800ccc19

  profi 01:33 15 Dec 04

[sorry, posted in other forum by mistake]
OE fails to reconnect (times out) and produces error message 0x800ccc19. Only a reboot allows me to check my mail - and then only once before the problem recurs.
Windows XP, SP2, Norton Security, Tiscali Broadband.

Amy tips?

  Cook2 01:38 15 Dec 04

Does this click here help?

  rsturbo 02:56 15 Dec 04

0x800ccc19 - SMTP Timeout Error
This error message is caused by the fact that you have set an anti virus program, to scan all emails automatically.

You need to go to your anti-virus program and change the settings there.

  profi 10:17 15 Dec 04

Thank you Cook2. I will work my way through the list. However one causes me concern, and is the one rsturbo suggests. If there is a conflict with my AV program, and I do stop it scanning my email does that not leave me vulnerable? Isn't scanning email a major role of AV software? Or have I missed something?

  profi 11:29 15 Dec 04

I have tried rebuilding the file pop3uidl.dbx and so far (40 minutes and counting) it seems to have done the trick. Thank you both for your help.

  Noelg23 11:32 15 Dec 04

yes I was going to mention it would have something to do with Norton..I was hearing this happening last week to alot of people and its linked with Norton updates. so lets hope its worked whatever you have done.

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