Outlook Express 6 logon to server problem

  Sdbluck 26 Jul 11
Locked

Running Outlook Express 6 in Windows XP, I am now presented with a logon screen, displaying username (email address) and password pre-filled, the Remember Password box having been checked. When I click on OK, the box is simply re-displayed and I can progress no further. If I delete the password and re-enter it, the same thing happens. I have also tried deleting and recreating the email account to no avail, with or without checking the Remember Password box.

  mgmcc 26 Jul 11

How long has this been going on? If only for a short time, it could be a temporary problem with the mail provider's authentication server. Can you get in via their web-based mail system?

  shellship 26 Jul 11

I had this many moons ago and in desperation changed to MS Outlook since when I have rarely had the same problem. mgmcc suggestion is good, though and you could check on the ISP site to see if they have any reported problems.

  Sdbluck 27 Jul 11

I contacted the ISP (Sky) who recommended deleting and recreating the mail account in OE. Fortunately, I can still access emails via their website. The problem first occurred about 10 days ago.

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