Outlook combining emails

  Michael_R 11:17 15 Jun 05
Locked

Now and again when I download my email I find that MS Outlook has combined 2 emails. i.e. one email has another email within it. I am running XP SP2, Outlook 2002 SP3 and I have updated office with all the latest updates. Any ideas?
thanks Mike

  Michael_R 11:41 15 Jun 05

I forgot to say that this happens when I download email from 2 or more ISPs. The culprit always seems to be tesco mail that is combined into another email message.
Mike

  SANTOS7 11:47 15 Jun 05

1. How to stop receiving duplicate email messages

There are a few things you can check to stop duplicate email messages.

Start by checking Rules to be sure that copies are not being made to the Inbox, and make sure that all your rules end in "Stop Processing" actions.

Then check the task manager to be sure that there is only one instace of Outlook running. Two instances of outlook.exe running can produce two messages arriving at the same time. You will need to then determine why two instances of Outlook were running in the first place.

Another thing you can do is to delete/remove ALL your e-mail accounts and recreate them. This worked for some people.

Also, if your running Outlook XP, be sure that you are at service pack 2 or later. You can tell if you need to upgrade at Microsoft Product Updates.

Finally, another person had this happen when he had two e-mail accounts set up - using two e-mail addresses, but the same POP3 incoming and same SMTP outgoing. What happened is that the second account was getting the e-mails from the POP3 server before they were actually deleted after the first account was finished. If this is the problem you can disable the receive on the second account. There is a Microsoft article explaining the problem more thoroughly at click here.


statement taken from here click here
this seems to imply a solution if the messages are the same but it may help,good luck....

  Michael_R 12:09 15 Jun 05

Thanks for your help, I'll read and give it a try. It only happens rarely so it may be some time before I know if it works.
Mike

  Michael_R 19:26 16 Jun 05

Trying one step at a time, I made sure the two rules I have set up ended in "stop processing". I have since received a duplicate email and did it not download one at all. I do have 3 email accounts on the same isp pop, but if I disable the other 2 accounts I do not get their email downloaded.

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