parkhead 18:16 13 Oct 10


I've just bought a new laptop. I usually save e-mails from Outlook as Outlook Message format and it appears as a small envelope. However, I must have done something. Now it saves as a different icon and it opens as gobbledygook. Can anyone help?

Thank you.

  Woolwell 19:22 13 Oct 10

It is possible that the file format msg has become associated to a different program. When you click on your saved e-mail and try to open it which program opens?

To change file association see click here

  parkhead 19:50 13 Oct 10

Woolwell - I'm afraid I'm at the office just now. But I will try this when I get home and post later tonight or tomorrow. Many thanks.

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