Outlook 2007 continually asks for username and password

  douglas1973 27 Oct 11
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Answered

When I press send/receive in Outlook 2007 a window opens asking for the username and password. I enter the correct username and password, click ok and then the window just pops up again. I know that the password and username are correct and I have ticked the box to remember the password, but the window still pops up again and again. I have 4 accounts. It is now only happening with the main account whilst before it randomly happened with any of the accounts. Yesterday I phoned BT Internet who told me that Outlook must be corrupted and that I need to reinstall it. I told the "technician" that it would seriously inconvenience me and that I was very doubtful that it could be the problem and asked him to put me on to his supervisor. The latter insisted that it was the problem and that there was no alternative. I notice that this problem is widely discussed on the internet and in PC Advisor but I have not found anybody who has a solution! Surely there must be one!

  Woolwell 27 Oct 11

This is usually, but not always, caused by a problem at the server end. Can you access the problem account by webmail?

  Woolwell 27 Oct 11

Outlook doesn't have to be reinstalled to correct some corruptions. Scanpost or scanost will sort most of them out. OS?

  douglas1973 28 Oct 11

Thanks Woolwell. I am running Windows 7 Profesional. I am able to access all my emails in BT Yahoo webmail. I will try Scanpost and/or Scanost.

  Woolwell 28 Oct 11
Answer

Oops typo - scanpst or scanost. See MS Support

  douglas1973 29 Oct 11

Thanks Woolwell.Have run both scan.pst and scan.ost. In scan.pst "Only minor inconsistiences were found. Repairing is optional". I repaired. In scan.ost "Errors were found in this file. To repair these errors click Repair". I repaired. So far so good but I have found that sometimes the problems I have described in my first post come and go. I will wait a few days and get back to you. In the meantime many thanks for your help which is much appreciated.

  douglas1973 02 Nov 11

Hi Woolwell. Unfortunately 2 of my 4 email accounts are now continually asking for my password again!

  Woolwell 03 Nov 11

It is odd that 2 out of 4 accounts are asking for passwords. I suggest that you double check the account settings. Asking for passwords sometimes means that the server cannot be connected. Do they connect if you put in the passwords?

  Dirty Dick 03 Nov 11

I am running Windows 7 on both my laptop and Desktop Pc's. Outlook 2010 on the lappy and still on Outlook 2003 on the Desktop and I am also with BT Openworld (BT Internet).

I am also getting the pop up on a regular basis on both Pcs. I check the box "save password" then ok, and eventually it logs on. More often than not, it comes back showing an error.

  Dirty Dick 03 Nov 11

I am running Windows 7 on both my laptop and Desktop Pc's. Outlook 2010 on the lappy and still on Outlook 2003 on the Desktop and I am also with BT Openworld (BT Internet).

I am also getting the pop up on a regular basis on both Pcs. I check the box "save password" then ok, and eventually it logs on. More often than not, it comes back showing an error.

  douglas1973 10 Nov 11

Unfortunately Outlook has started asking for my password again. Help! So many people have this problem - surely ther must be a solution. BT (my service provider, does not want to know saying that the problem is with Outlook which they do not "sevice".

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