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I have a conflict of programs which prevents Outlook 2003 from being shut down and restarted again, unless the laptop computer (Operating System: Windows XP SP2) is completely shut down and rebooted. If an attempt, without a reboot, is made to restart Outlook nothing happens, but then after it is restarted following a subsequent reboot, a message stating that Outlook was not properly shut down is displayed and the .pst file is checked for errors.
If Outlook is started, then at a normal shutdown a “Program not responding” Message is displayed for CiceroUIWndFrame, and the shut down will not happen until the “End Program” button is checked. This message does not appear if Outlook has not been run since the last reboot.
Also if starting Symantec WinFax 10.0, this can only be done if Outlook has not been run since the last reboot. Once Outlook is started, if a Winfax is to be started the entire computer has to be shut down. Once Winfax is closed, then Outlook 2003 can be started without the need for a reboot.
I have run the Detect & Repair program in Outlook 2003, but this does not get rid of the conflict.
Does anyone have any ideas, please?
Thank you VoG™,
Though that site did not give the entire solution as it was geared to Office XP and not Office 2003, it did clue me in to what to look for, and on the site click here;en-us;823586 there was a much more comprehensive solution which has got rid of the CiceroUIWndFrame “not responding message”
The only problem is that when shutting down this has been replaced by “Outlook Inbox” is not responding. This means that trying to reopen Outlook 2003 after rebooting brings up the message “Outlook was not properly shut down, checking files”
Also If Outlook has been opened, Symantec Winfax still won’t open. It will only do so if Outlook has not been opened since the last reboot.
Further ideas appreciated!
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