Outlook

  Islandgirl 11:05 30 Oct 03
Locked

I use Microsoft Outlook, Internet Explorer Version 6 and XP Pro, For the last two weeks Outlook has been driving me up the wall, nearly every time I get mail with an attachment, be it large or small Outlook freezes. I cant open anything, and I cant close it either. I have to turn off my computer and restart it. When I do I immediately delete any mail with attachments and it seems to be ok for a while. God knows what Mail i should have read, but have deleated just in case because it has an attachment.
I've tried going to control panel add/remove - miccrosoft office - and repair. This works for a few days but they freezes again. Can anyone help me please. Joan

  petersmyth1 12:03 30 Oct 03

Hi Joan You could try using Outlook Express as your default mail handler. I mean it's the only thing, almost, that it's there for. I use it and have never had any problems with attachments. Sorry I can't make any suggestions about fixing Outlook. I only use it for its calander and phone book.:)

  Taran 12:17 30 Oct 03

Open up your Control Panel.

Double click on Administrative Tools.

Now double click on Event Viewer.

Click on each of the three entries in the left hand panel one at a time. When you click on one of them the right panel will be populated with any and all entries for the category you have clicked on.

In particluar you need to look for any errors and warnings listed under Application and System.

If there are any relating to Outlook (double click on them in the right hand panel to view the details) then you should post any entries for Outlook in here. Just copy and paste the error into this forum and one of us may be able to help.

There are so many things that can go wrong with Outlook or programs that may be interacting with it such as antivirus software.

If you find any Outlook errors in the Event Viewer, we can try and help further but without some pointers to help, we're all flying blind here.

Regards

Taran

  Taran 12:20 30 Oct 03

In the meantime, you could check and see whether your ISP provides webmail. Most do and all it means is that you can view, collect, read, delete and respond to your emails using a web page. You enter your log in username and password and you have a Hotmail like web page view of your inbox and its contents.

It might tide you over for now.

T

  Islandgirl 13:14 30 Oct 03

Taran - Long time no hear, that you for answering me - I am now at a loss.
Under the Systems there are 2,679 events
Under the Apppications 579 events
Security Nothing.
Last system ones as follows
Type Date Time Source Category Event User Computer
Information 30/10/2003 11:12:19 RemoteAccess None 20158 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7036 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7036 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7035 SYSTEM JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7036 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7035 SYSTEM JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7036 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7035 Joan JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7036 N/A JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7035 SYSTEM JOAN-GUY
Information 30/10/2003 11:12:17 Service Control Manager None 7035 SYSTEM JOAN-GUY

  Islandgirl 13:17 30 Oct 03

Taran last Application ones
Type Date Time Source Category Event User Computer
Information 30/10/2003 11:10:44 NProtectService None 3 SYSTEM JOAN-GUY
Error 30/10/2003 11:07:33 WinFax PRO None 3 N/A JOAN-GUY
Information 30/10/2003 11:07:33 NProtectService None 5 BUILTIN JOAN-GUY
Warning 30/10/2003 11:07:32 Userenv None 1517 SYSTEM JOAN-GUY
Error 30/10/2003 11:02:17 Application Hang (101) 1002 N/A JOAN-GUY
Error 30/10/2003 10:53:42 Application Hang (101) 1002 N/A JOAN-GUY
Error 30/10/2003 10:52:46 Application Hang (101) 1002 N/A JOAN-GUY
Error 30/10/2003 10:15:36 Application Hang None 1001 N/A JOAN-GUY
Error 30/10/2003 10:15:33 Application Hang (101) 1002 N/A JOAN-GUY
Error 30/10/2003 10:15:02 Application Hang (101) 1002 N/A JOAN-GUY
Information 30/10/2003 09:56:00 NProtectService None 3 SYSTEM JOAN-GUY
Information 29/10/2003 10:05:28 NProtectService None 3 SYSTEM JOAN-GUY
Information 28/10/2003 16:39:37 NProtectService None 3 SYSTEM JOAN-GUY
Error 28/10/2003 15:26:21 Application Hang (101) 1002 N/A JOAN-GUY
Error 28/10/2003 15:12:59 Application Hang (101) 1002 N/A JOAN-GUY
Error 28/10/2003 14:58:23 Application Hang None 1001 N/A JOAN-GUY
Error 28/10/2003 14:58:20 Application Hang (101) 1002 N/A JOAN-GUY
Error 28/10/2003 14:57:46 Application Hang (101) 1002 N/A JOAN-GUY
Error 28/10/2003 14:03:14 Norton Disk Doctor None 1000 N/A JOAN-GUY
Information 28/10/2003 09:20:23 NProtectService None 3 SYSTEM JOAN-GUY
Information 27/10/2003 10:03:14 NProtectService None 3 SYSTEM JOAN-GUY
Information 26/10/2003 09:38:27 LoadPerf None 1000 N/A JOAN-GUY
Information 26/10/2003 09:38:27 LoadPerf None 1001 N/A JOAN-GUY
Information 26/10/2003 09:37:16 NProtectService None 3 SYSTEM JOAN-GUY


Hope you can help with these but copied and pasted and there were 78 pages Joan

  Taran 14:27 30 Oct 03

Serves me right for asking...

Ignore all Events listed as Information for now: the ones you need to look at are those listed under Warning or Error. If you double click on the Error messages, there's a link in the details you can click on to go to the Microsoft site for more details (if available).

However, you'll be unimpressed to know that Microsoft do not list much at all of use on 1001 and 1002 Application Hang errors.

So, as a process of elimination, try disabling all Norton background features except its antivirus scanning and see how Outlook behaves.

Do you use WinFax ?

If not, disable it.

If you want to, email me (click the envelope next to my name) and I'll explain how to export your even log files. Once this has been done you can email them to me as attachments and I can sift through the whole lot. It may or may not help.

I shouldn't be surprised if one of the background tasks that norton is running is conflicting with Outlook.

Are conntecting via dial up 56k or broadband ?

Post again and we'll see what we can do.

Regards

Taran

  Islandgirl 16:48 30 Oct 03

Taran the first Error in application says "SetService Status failed, error = 6"

Then "Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.
User Action
No user action is required."

Warning
Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


User Action
No user action is required.

Another Warning
Product: Windows Operating System
ID: 1517
Source: Userenv
Version: 5.2
Symbolic Name: EVENT_HIVE_SAVED
Message: Windows saved user %1 registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Explanation
Windows unloads each user's profile and user's section of the registry when the user logs off. This message indicates that Windows could not unload the user's profile because a program was referencing the user's section of the registry. This locked the profile. The registry cannot unload profiles that are locked and in use. When the program that is locking the profile is no longer referencing the registry, the profile will be unloaded.


User Action
No user action is required.

Sending while still operation Taran, Thanks for your trouble Joan

  david.h 17:29 30 Oct 03

i had this it is norton utilities checks deletes some of the outlook registry, i contacted microsoft who blame norton, i contacted norton who say reverse the repairs made in the win doctor check.

to get round the problem open outlook in run safe mode re boot then open again in run safe mode outlook then repairs its registry settings till the next time you run one button checkup up or win doctor [using norton 2002 and office xp]

  Taran 22:30 30 Oct 03

You have mail...

  Islandgirl 14:45 05 Nov 03

Thank you all for your help, especially Taran, I have now uninstalled outlook and am using Outlook Express Joan

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