Our pdf attachments get blocked

  solano 10:57 08 Apr 04


We are trying to send a few customers an email with a pdf attachment - a lot of them are having it blocked by their anti-virus software even though it is clean - is there a solution to this problem?

  stlucia 11:28 08 Apr 04

Do you know if it's being blocked because it's an attachment, or because of its size?

Some companies won't admit attachments with certain file extensions (usually .exe, .bat, and a few others), which you can overcome by giving the file a .000 extension and telling the user to rename it back to .pdf before trying to use it.

  solano 11:33 08 Apr 04

OK, getting the customer to rename it might be a bit of a fanny on - if I zip it will that get round the problem?

  temp003 12:00 08 Apr 04

Also if your customers use Outlook Express, ask them to check a setting - in OE, Tools, Options, Security tab, under the section Virus Protection, untick the box for "Do not allow attachments to be saved or opened that could potentially be a virus" and click OK. It's a silly Microsoft "protection".

  stlucia 09:19 13 Apr 04

Sorry about the dely -- been away for the weekend. Yes, if you zip it that should achieve the same result. But some users don't have a copy of WinZip and might be put off by having to download it and then unzip the file.

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