olivetti anyway simple cartridge problem

  gl1000 00:00 31 Jul 09
Locked

last time I used printer BLACK = 9% COLOUR = 48%
this time it comes up neither cartridge detected.
I have cleaned contacts, uninstalled/reinstalled
Olivetti most unhelpful, tells me there must be a fault with the machine, yea right so why do you think I'm phoning the tec help line!!!. Anyone got some thoughts on this?
gl1000

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