Office 2007 - shortcuts slow to open

  Graham. 15:42 25 Feb 09
Locked

Shortcuts for Excel and Word have stopped opening the documents, I get 'Program not responding'.

But then 5 minutes later, the document pops up. I can speed things up by opening the document in the program.

  Graham. 16:24 25 Feb 09

Just timed a Word document - 10 minutes to open. The PC isn't doing anything else in that time,

  Sea Urchin 16:35 25 Feb 09

You could try replacing normal.dotm

click here

  Graham. 16:39 25 Feb 09

Vista can't find normal.dot or dotm.

  Sea Urchin 16:42 25 Feb 09

Are you searching for Hidden Files & Folders?

  Sea Urchin 16:47 25 Feb 09

You should be able to find it/them by clicking on Templates as shown here

click here

  Sea Urchin 23:58 25 Feb 09

Any success?

  Graham. 00:06 26 Feb 09

Sorry, thought I had responded earlier. Yes, found 'normal' in Templates. At first it wouldn't delete as the program was open, but after re-starting the problem is resolved in both Word and Excel. Thanks, I'll know what to do next time.

  Sea Urchin 00:16 26 Feb 09

Glad to hear it worked OK

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