I have one ( only one) contact whose mail has now started going direct to the deleted box. I have tried all the usual message rules with the 'from' line option to send it elsewhere. I can divert it to every folder except the 'inbox' as this is greyed out. I have recently changed from IE6 to IE7, but this hasn't affected any other mail. This contact is still using the same email address. Win XP Home XP2. Any suggestions on this please. Thanks.