OE cannot receive Mail since Broadband install

  Snakey 21:28 15 Aug 03

Since Installing PlusNet ADSL I receive an Error message when trying to receive Mail (0x800ccc19 or 0x800ccc0e)

Microsoft support advised to turn off my Norton (2003)Email protection which solves the problem.

Does anyone know how I can resolve this.

PC running XP Home. Windows updates ok. Virus free and updated. Mail servers configured ok.

  xania 21:56 15 Aug 03

I don't know the answer, but I would think that Symantec should. Take a look at their knowledge base or post a question to them.

  hillybilly 00:53 16 Aug 03

I agree with xania, what's the point in installing anti virus software, if your told or "advised" to turn it off!
Bet Symantec won't be pleased to hear Microsoft's Advice!

  User-312386 00:59 16 Aug 03

WHAT M$ are actually saying is turn off the pop3 scan

are you sure your settings are correct?

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