Before I begin I must say that I'm a computer dunce!! Have looked thru the many entries for this particular subject and everybody seems to have got further than me before encountering troubles. I booted up my computer for the first time the other day and loaded my XP op system. Then I came to installing my cable modem BB software. Once I have typed in my reg details and been asked to connect to USB I have had the error arise (error 23). This says that my keyboard is either not present faulty or doesn't have driver/software. Found this odd as I used the keyboard to register my details. Checked device manager and there was an exclamation mark next to keyboard. The keyboard also uses USB. Instead, I tried using a keyboard with a conventional connection in case that was the problem but then it told me that I had faulty connectors and proceeded to name the 2 USB modem ports and the intel pci (internal modem I presume?). Tested the USB ports in the troubleshooter thingy and it said they were working fine. Even tried connecting via ethernet but still I couldn't continue for these faults. I have no computer literate friends to help me, no home phone to sit while someone talks me through it. The IT dept at work tell me things but I'm can never remember or dont understand what they are telling me. Please help and idiot with an idiots guide.