not acting on warrenty

  hollandpossee2 12:36 16 Jul 07
Locked

I am having a problem with goldenelectronics.co.uk....who advertise in your
magazine...
I know it is not your responsibility to sort this out but as they advertise
in your magazine I thought I should bring my problem to your attention...
.I purchased a computer off of them at the start of the year as soon as I
loaded windows on to it, it kept on dumping the physical memory and restarting
suggesting a faulty ram chip....
I tried to contact them several times getting no reply....it would work for
10 min's then dump again and restart??
about 1 month later I tried to start the computer up to get in contact with
them again and the power lights come on but nothing else..no monitor,,, I
cant even open the DVD tray???
the computer is under the years warranty but as I have been trying to get a
reply for nearly 6 months I am concerned that my warranty will expire before
they deal with it thus leaving me with a computer that is useless..
and if i had waited a year to buy a new pc i could have got a much better
one for the same money....
.please can you help me with any advise to resolve this problem as i am
getting no joy writing or using their web site.....i only want them to act on the
warranty and repair my computer......i have since gone down to PC world and
bought a new computer off of them as i feel i have been completely ripped off
by goldenelectronics for £700.....it has put me off of buying from the
Internet ever again....
.i hope to hear from you soon with any help you can give me...
thank you
MR D T HOLLAND

  Pamy 12:40 16 Jul 07
  Totally-braindead 12:44 16 Jul 07

If you paid by Credit Card get your CC company involved. And do what the FE suggested in the thread Pamy gave you a link to.

This thread is now locked and can not be replied to.

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