Norton won't update

  palinka 14:32 19 May 04
Locked

A friend had the sasser worm; now removed. His AV is Norton; subscription still valid (for another 7 months); Auto porotect enabled; virus definitions flagged as needing attention and date given as 22/3/04. !!!!!!!
Yet when I try to update for him via Live Update the message is that all is Ok, there are no updates to receive.
OS is XP
Can someone explain/help, please.

  atomic75 14:54 19 May 04

how did you remove the sasser worm?

  palinka 15:08 19 May 04

removed with a tool from microsoft.
But I've now solved the problem - his Norton is set so that when you click live update it doesn't connect to the isp; you have to connect separately. Now I've discovered that i can get the updates for him.
sorry to have troubled you all.

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