norton system works 2002--trouble

  Bevlee 15:53 24 Feb 03
Locked

Windows milleniunm--I ran system restore and forgot to shut down norton now--now my virus will not scan my mail
I get a message when i put my pc on it says----unable to initialize the virus scanning engine database I undid the restore no luck restored back to a later date no luck
When I shut my pc down the database message comes up and pc goes into safe mode
I am online now but cannot shut pc off---sigh
In the norton thing it says to update viruses----tried that -----nope----help help
Thanks a bunch
Bev

  jazzypop 16:00 24 Feb 03

Uninstall Norton from Control Panel > Add/Remove software.

If that does not fix it, click here and follow the instructions.

Then reinstall.

  Bevlee 16:33 24 Feb 03

I wa thinking about uninstalling it but needed another opinion
I wrote to symantec but who knows how long before i get a reply
Thanks again for your quick response
Bev

  IZZY 17:30 24 Feb 03

Bevlee

You may also want to have a look at this page and scroll right to the bottom where you'll find advice about restoring e-mail scanning if it doesn't work after a re-install of NAV. Hope it isn't necessary as it involves going into the registry.


click here

Regards,

IZZY

  IZZY 17:39 24 Feb 03

Bevlee

There is also this page with particular reference to NAV failure associated with System Restore in Win ME

click here

Hope this link works o)):

IZZY

  IZZY 17:51 24 Feb 03

Bevlle....Sorry, it doesn't take you to the correct page. This one might;

try again.

click here=

Regards

IZZY

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