Norton & McAfee

  GlasgowMary 20:19 02 Jul 03
Locked

I've recently bought the anti-virus and firewall security package from McAfee. One of the reasons I went to McAfee was that it was impossible to get a response to a problem, either by phone or via email, from Norton who was my previous choice.


They, both, have great virus alert sites for all users. That benefits all, but is no good if you have a specific question. I pay for the software so expect a certain level of personal service in return. This is not available from either provider.


I've now been on the McAfee site many times and, like Norton, its obvious, that even though you are a subscriber, there is no way to send an email to ask for help with a specific problem.


I DO HAVE A PROBLEM - mails are being returned from my ntl account (I POP to Outlook Express) which are undeliverable. I'VE SENT NONE OF THOSE MESSAGES. (6 messages fo far)

Here is an example of the Undeliverable message:


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

glyncornel@rhondda-cynon-taff.gov.uk
This message has been rejected because it has
an apparently executable attachment snoopy.exe
This is a virus prevention measure.
If you meant to send this file then please
package it up as a zip file and resend it.

------ This is a copy of the message, including all the headers. ------
------ The body of the message is 131923 characters long; only the first
------ 65536 or so are included here.

Return-path: marybanks@ntlworld.com>
Received: from modem-1090.honker.dialup.pol.co.uk ([62.25.225.66] helo=Gynavx)
by tmailm1.svr.pol.co.uk with smtp (Exim 4.14)
id 19XUcO-0006Gp-Ag
for glyncornel@rhondda-cynon-taff.gov.uk; Wed, 02 Jul 2003 00:33:00 +0100
From: marybanks marybanks@ntlworld.com>
To: glyncornel@rhondda-cynon-taff.gov.uk
Subject: A new game
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=SX2v53FO5nFCD
Message-Id: E19XUcO-0006Gp-Ag.2003-07-02-00-33-00@tmailm1.svr.pol.co.uk>
Date: Wed, 02 Jul 2003 00:33:00 +0100

--SX2v53FO5nFCD
Content-Type: text/html;
Content-Transfer-Encoding: quoted-printable

HTML> HEAD> /HEAD> BODY>

FONT>Hi,This is a new game br>
This game is my first work. br>
You're the first player. br>
I hope you would like it. /FONT> /BODY> /HTML>

--SX2v53FO5nFCD
Content-Type: application/octet-stream;
name=snoopy.exe
Content-Transfer-Encoding: base64
Content-ID: GA727pU4YP0wRDjug5Z>

TVqQAAMAAAAEAAAA//8AALgAAAAAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAA2AAAAA4fug4AtAnNIbgBTM0hVGhpcyBwcm9ncmFtIGNhbm5vdCBiZSBydW4gaW4g
RE9TIG1vZGUuDQ0KJAAAAAAAAAAYmX3gXPgTs1z4E7Nc+BOzJ+Qfs1j4E7Pf5B2zT/gTs7Tn


What do I do! I've invested in the latest anti-virus and firewall software (via McAfee). I keep it updated. I'm now told, by McAfee, (via their web site), that I need an IE protection package. Surely IE, if accessed via the .net, should be protected by the firewall software that I have purchased?

Can anyone tell me what is happening in my email account?

I have, already, erased my address book so that others will not be sent unsolicited emails.

Mary

  spikeychris 20:37 02 Jul 03

Have you run a full virus check? the Klez H worm is famous for these sort of return to sender messages.

Chris

  GlasgowMary 18:45 03 Jul 03

Yes, I've made sure that my virus package is up to date. (changed to McAfee in June and have installed all the updates)

After rechecking the updates, I ran a full scan overnight and no virus found.

Thanks for your input, spikeychris, I agree that it really does look like a virus. Will keep trying to get through on the McAfee helpline.

If the worst comes to the worst, I'll reformat my hard drive and start again.

  Gaz 25 18:58 03 Jul 03

Try an online scan.

  spikeychris 19:03 03 Jul 03

Looks like you have received the mail because your address appears
in someone else's address book. Might be an idea to have a ring around, because it really looks like the Klez.

Chris

  Gaz 25 19:05 03 Jul 03
  accord 20:33 03 Jul 03

i got through to Norton via 192 or 118118 now and they sorted me out over the phone, they are under Symantec in Maidenhead Berks. 01628 code. I had a mate who used to work there.

  GlasgowMary 17:28 04 Jul 03

Hi,

Gaz 25 - don't understand the relevance of 1st link - Yahoo chat. Tried a search for online scan which gave me Rock Hunting Places info!

How do I perform an online scan?

Thanks,
Mary

  PSF 17:35 04 Jul 03

click here

For online scan and security check.

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