Norton Live Update/common client

  xquest 21:23 16 Aug 03

I run Norton Internet Security and Norton SystemWorks under XP Pro. Norton Internet Security live update is acting a bit peculiar. The Norton FAQ describes it but their advice doesn't work.

Everything is ticked as up-to-date except

Norton Internet Security Program Updates/Norton Internet Security 2003 v6.0.4 update

I get message LU1806 'update Common Client First' leaving 1.5Mb of update still to install.

There seems to be no way I can isolate the Common Client update. The FAQ advice says

download the updates, restart when prompted and repeat until it installs the updates. I am now on download/update number 14 (approx !) and still no updates take place. The list of programs (antivirus, utilities, common client, etc.,etc) all show ticks as being up-to-date, except for the above-mentioned program updates.

And the Norton web site seems to prohibit email contact.... is there a service email address?
What next ?


  BarryKeith 21:44 16 Aug 03

Try reinstalling NAV, don't uninstall first so you keep your settings. And see if that cures it.

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