Norton Internet Security - Error LU1806

  Drpeter 15:44 07 May 03
Locked

My version is Family 2001 v2.56.52, which is no longer supported by Symantec.

(My PC uses AMD Athlon(tm) XP 1700+
M/Board Athlon DDR/SDRAM
128kb primary cache 256 kb 2 ndry cache
512 Mb Dimm RAM, HDD 40 Gb 7200 rpm, 28Gb free,
Microsoft Windows 98 SE 4.10.2222 A

When I try to update my virus files the above error appears, despite the fact that I have downloaded LUSETUP.EXE and LRSETUP.EXE and followed the advice given in their knowledge base and telephoned their helpline. My subscription renewal is due in July and I am loathe to renew if the error cannot be fixed.
Can anyone please advise either how to correct the error, or how to get some sense by e-mail out of Symantec ?

  pepe 15:55 07 May 03
  Drpeter 16:42 07 May 03

Thanks, pepe - but the reference only leads to the Symantec knowledge base - which does not supply a solution!

  expertec 19:14 07 May 03

have you looked at this click here

Why you run windows 98 on an Athlon 1700+?

  expertec 19:16 07 May 03

If you've got the lates PC Advisor (Jun 2003) you should read the first question in helpline.

  Drpeter 23:03 07 May 03

Thanks expertec, but the link you suggest is again the Symantec knowledge base.
As regards Windows 98SE - every other program runs happily on my present set-up and moreover, so did the Norton program until a few weeks ago!

  expertec 09:07 08 May 03

Have you tried un-installing and re-installing the whole thing?

  expertec 09:10 08 May 03

I mean Norton Internet Security not Window$!

  Drpeter 16:52 08 May 03

Since it is only the URL list of restricted sites which does not download and as I do not use the parental control - I shall not pursue this any longer. Thank you everyone.

This thread is now locked and can not be replied to.

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