Norton AntiVirus2003 disabled+spoof web page

  NFU 16:51 05 Mar 04
Locked

A friend asked me for some PC help.I noticed auto protect icon missing from task bar.AntiVirus program will not scan.I attempted to use Symantec's online scanner but was redirected to click here a spoof 'upgrade to Norton 2004 before it's too late'web page.Attempted to boot from own Norton 2004 CD, but no files were scanned..left at A: prompt.Friend uses AOL(YUCK)and admits 'clicking on things as she was not sure what they were'.Has a constant stream of porno instant messages(says she has never used AOL IM.Tried installing Kaspersky AntiVirus no virus found but 24 I/O errors. Any help much appreciated as I don't know what to try next. Caroline

  Diodorus Siculus 16:57 05 Mar 04

click here
Lavasoft
click here
Spybot-S&D

Begin with these.

Start PC in safe mode and delete all temp files cookies and so on.

  Diodorus Siculus 16:58 05 Mar 04

Also, in case of any problems with Windows, try the system file checker:

start

run

sfc /scannow

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