I have had Norton for 2 years and have never had a problem with them. I can Auto Play and the icon comes up corrertly.
If brought from a shop
Maybe you should take it back you brought it (as it may just be faulty) or get the shop to check it in front of you.
If brought on the internet
Send them an e-mail and maybe they maybe able to advise you on how to resolve the issue you have.
Good luck, what ever you do!!