//some 3rd party need geo

Norton Anti-Virus Problems.

  Doire_Bhoy 12:29 13 Apr 06
Locked

Hi,

I had Norton on a pc at work but it would not scan the pc when the user wanted it to.

I uninstalled it and reinstalled it without any problems.

Im able to update annd install the defination files without any problem.

However when i clcik on scan i get an error message from Microsoft which reads something like "Due to an error Norton has had to close. We are sorry for any inconvienance, Send report. Dont send"

When i click on view technical details it reads

"C:\DOCUME~1\CSCMDN~1\LOCAL~1\Temp\WERA5.temp.dir00\appocmpat.txt"

Please can you help me with this?

Thanks

  VoG II 12:33 13 Apr 06

Try deleting this entire folder

C:\DOCUME~1\CSCMDN~1\LOCAL~1\Temp\WERA5.temp.dir00

Note that the path has been abbreviated using ~ so you'll have to use a bit of imagination. For example DOCUME~1 is probably 'Documents and Settings'.

  Doire_Bhoy 12:42 13 Apr 06

Thanks Vog.

Are there any tools i could use that could uninstall Norton completely

  VoG II 12:43 13 Apr 06

Yes click here= but uninstalling and re-installing may not cure this particular problem.

  Doire_Bhoy 12:47 13 Apr 06

Will deleting that path work?

What if its needed for something esle?

  VoG II 12:48 13 Apr 06

It isn't needed for anything else. It is in a temporary folder.

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