Norton IS 2012 update

  exdragon 23 Feb 12
Locked
Answered

Hi - I see that I can get an update to the current version I have, but each time I try to download the latest version, I get a message Status=4097; which appears on a blank page. I can't find any reference to it in Norton help, so don't know if it's anything to do with my laptop.

I've tried the update from the email I received, as well as from within the programme itself, using the Check for updates option.

Does anyone have any idea, please?

  buteman 23 Feb 12

Norton say,e reinstall Norton if you follow directions.

http://us.norton.com/support/

I would have said the same using the Norton Removal tool.

But maybe follow directions given.

  buteman 24 Feb 12

Looks like it was Not a genuine E-mail then.

Makes you wonder where they got your e-mail address from then.Looks like it could only have been from Norton.

A good warning for those other Norton users that receive the same e-mail to ignore it.

  exdragon 24 Feb 12

Thanks,guys, well spotted. I already have 2012, so assumed it was just an update (as opposed to an update to 2012 from 2011). Seems a bit odd, though, that a request to check for updates from within the programme itself showed the same status error.

Like in the earlier answer, I wonder why Norton didn't flag it up as dodgy.

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