no sound, sound help needed

  john the scone 16:26 21 Aug 08
Locked

not been able to get any sound from my speakers for a week now, but they were fine berfore that. its on my desktop computer which is using labtec multimedia speakers pulse 485. they are turned on and volume up and plugged into correct port. went to device manager and there is a yellw exclamation mark by them. it says error code 10.when i press trouble shooter nothing happens, so i uninstalled them and did a new hardware search and it founf them but at the end of the installation the message came up saying there was a problem and they might not work. the message was right. any help to where to go now with this problem? cheers

pentium 4 2.0ghz, 512 ram , sp3 xp home

  Jak_1 16:43 21 Aug 08

Sounds like missing sound drivers. What make is your soundcard? If inboard sound, what chipset?
If unsure download this tool to find out.

click here

  john the scone 16:53 21 Aug 08

downloaded tool and got full display of my computer but where do i look for sound card info, doesn,t seem to be there

  john the scone 17:03 21 Aug 08

hi there, i think this may be the sound card C-Media AC97 Audio Device. in properties it says fault code 10, if that means anything

  Jak_1 17:08 21 Aug 08

Download the driver from here,
click here
save to somewhere like 'My Documents' and then install. Your audio should then return.

  john the scone 12:48 22 Aug 08

thanks jak_1, followed the link but after ticking the agreement box i get sent to a list of possible hot downloads and have to choose which datasheet? cheers

  ronalddonald 12:55 22 Aug 08

there a software disc with the speakers. Try a repair on windows xp and see if the drives are repaired

  Jak_1 13:51 22 Aug 08

Try here:

click here

  john the scone 17:42 22 Aug 08

thanks jak_1 worked a treat, sound now back up and running, many thanks

  Jak_1 19:51 22 Aug 08

You're welcome.

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