Surface Pro (2017) vs Surface Pro 4
A friend sent me a file containing an animated video and sound. When i viewed it on his laptop it was working fine, but he's emailed it to me, i saved it & when i open it. I can see the video but there is no sound. I have my speakers on and turned right up !!
Does anyone know if there is a specific tool i need to get the volume?
I have had similar problems with other applications aswell where i've had no sound :(
Can youplease be more specific about when you do and don't get sound. Also, what OS and what sound card (if on-board, what mobo)?
Ok I'm not very good with pc's but will try to be more specific .
This pc when we bought it was advertised as having on board sound, which we took to mean, didnt need a sound card. We initially had problems and so put a sound card in which was taken from our old pc.
when playing games from for example shockwave.com they all have sound. But whenever someone emails me a link to a video clip with sound, I cannot hear anything. The picture is fine, just sound that i have a problem with.
So i don't know if that helps anymore or whether i have confused you even more, sorry if i have.
I am not 100% sure how to find out what type of file it is, have clicked on properties, the only thing that i can see that may mean something is .exe is that any use?
Thanks guys :D
Frankly, if the PC was advertised as having a card, and it did not work, I would have taken it back and got them to sort it out. However, its a bit late for that now. If your mobo has a sound card, oyu will ave to disable this in the BIOS before any ad-on card will work correctly. Did you get a manual with your PC - if so, it should tell you how to disable sound. Alternatively, if you can provide details about the model of the PC and/ot the motherboard in it, I should be able to dig out what you need.
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