no internet / ip problem

  Richard Hillman 22:23 29 Oct 07
Locked

hi

my friend recently signed up with sky broadband but is unable to connect to the internet. they contacted customer support who offered a new router, but the problem remains.

i had a look myself and noticed the ip address begins with 169 instead of 192. i'm also unable to log into the router settings.

can anyone help please?

thanks, richard.

  recap 21:53 31 Oct 07

The ISP IP address does not necessarily begin with 192. The home network normally starts with 192.160.*.*

The Router log in could be mis-typed username or password.

  ambra4 00:35 01 Nov 07

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