No internet connection for two PC'S

  Hetti 18 Jun 12
Locked

I decided to give my brother my old XP computer as it still runs fast while his old Vista one is very slow. The Visa computer was connecting to the internet when he unplugged it to try the XP one,

But the one I gave him could not connect to the internet (but he could see the network and it said it was available) he got.... cannot connect to the internet see the person who manages the network etc He then tried the Vista machine (his original one)and that could not connect either the same problem. He phoned Talk Talk to see if there was any problems with the service, the chap said there were no problems with the connection and he should try to hard wire the PC but as the Router is downstairs and the PC is upstairs this will not be possible (or will it?) my brother is a pensioner and does not understand technology (i'm a little bit better)at all so I thought I would ask here if anyone had any thoughts on this and any thing he/or me could try?

  difarn 18 Jun 12

I am assuming that you are talking about wireless connections for both PC's. I am not quite sure why the vista one was unplugged in order to try the XP PC, unless there was only one available power socket.

I assume also that the XP PC has a wireless card? If it does you could try to delete all reference to the wireless connection and start all over again.

It would be a good idea to connect both PC's by ethernet first to establish a connection - is it possible to take the PC's to the router to do this?

I am assuming that the XP PC was working wirelessly before - if not you could make sure that the wireless adapter is up to date by going into Device Manager.

  Hetti 19 Jun 12

Thanks difarn The Vista was already up and working Ok (But very slow)yes there is only one socket available.

You say... I assume also that the XP PC has a wireless card? If it does you could try to delete all reference to the wireless connection and start all over again. The XP PC was working fine (connecting to the internet at my house) How do I delete all reference to the wireless connection? is is disable/enable the connection? I don't know if it will be possible to take the PC to the router I will look at it later today.

I did not look at device manager since I took PC to my brothers house, will do that later today also. Sorry I'm such novice but I'm not very clever with technical things (don't mind trying though)

  difarn 19 Jun 12

Go to "Wireless Network Connection" (Control Panel>Network Connections>Right click on Wireless Network Connection and choose "View available wireless networks")

On the left go to "Change advanced settings." Click on the tab Wireless Networks. Then there should be a "Preferred Networks" list. You can add, remove, and edit the entries in this list.

You could also try this:-

Go to Control Panel > Network Connections

Right click on the Wireless Network Connection > Properties

At the General tab, scroll down and double-click on Internet Protocol (TCP/IP)

At the General tab, thick on Obtain an IP address automatically and Obtain DNS server address automatically

  Hetti 19 Jun 12

Thanks difarn You say "Go to "Wireless Network Connection" (Control Panel>Network Connections>Right click on Wireless Network Connection and choose "View available wireless networks")

On the left go to "Change advanced settings." Click on the tab Wireless Networks. Then there should be a "Preferred Networks" list. You can add, remove, and edit the entries in this list. So what would I do here do I remove then add the correct network? if so is this an easy thing to do?

I get the second suggestion! Thanks for taking the time to try to help me.

  difarn 19 Jun 12

You should remove the identified network (your brother's)then let the PC find it again and then click on that network and on to connect.

Glad to help -hope we can sort it out quickly.

  Hetti 19 Jun 12

Okay difarn Have been unable to get to brothers today it will be tomorrow now, just a thought would a reset of the router be of any help do you think, or would this cause me more problems?

  difarn 19 Jun 12

Resetting the router shouldn't cause any problems - I would do this after removing your brother's network from the list.

It would still be a good idea if you could manage to get both of the PC's first connected by ethernet cable.

  Hetti 21 Jun 12

Thanks difarn

Did as you said and all seems fine now, that was yesterday and still working fine today. So thanks again

  difarn 21 Jun 12

Hi Hetti,

Glad to help. Fingers crossed all will be fine - well done.

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