no internet connection

  Kingfisher 21:29 28 Jun 10
Locked

Good evening, can anyone advise me please.
My friend has just moved house and taken her existing btnumber with her, she has connected everthing up (ethernet) but cannot connect to internet, before I go over there,the question is: does she have to advise bt broadband that she has moved house? or should she be able to connect without having to advise btbroadband, i should say all phone lines work fine throughout the house, I will check all obvious things like filters router etc when I get there tomorrow.
any advice would be appreciated

O.S. win xp sp3

  Sea Urchin 21:38 28 Jun 10

Yes, she certainly does - the number may be the same, but the line into/from the exchange is not. BT need to enable it for broadband.

  Fruit Bat /\0/\ 21:42 28 Jun 10

does she have to advise bt broadband that she has moved house?

Yes the new line will need to be BB enabled and the old one stopped.

  Kingfisher 21:54 28 Jun 10

Thank you for your prompt replies much appreciated. have ticked as resolved

  Sea Urchin 22:14 28 Jun 10

As she clearly advised BT that she wanted to take the number with her you might have thought they would check whether she had existing broadband.

Yes, I know they're different departments.................... :@)

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