No icons+No Start menu-Help please!!

  buel 08:59 22 Jan 11
Locked

Hi there,
My friend has just told me that when he logs on to any user on his desktop pc there are no icons and no start 'button'/icon, not even a task bar along the bottom.
Please can anyone tell me what this, seemingly simple, solution is?

  Taff™ 09:12 22 Jan 11

click here and scroll down to line 195 and in the right hand column you`ll see a link to a script. Transfer it to the affected machine and run it.

You may have to use Task Manager to run explorer.exe to do so.

  BurrWalnut 09:16 22 Jan 11

As you’ve posted in the Helproom, I’ll assume your friend is running XP.

Firstly, start explorer by hitting Ctrl+Shift+Esc to open Task Manager. Go to the Application Tab and click File > New Task. Enter explorer.exe and click OK to restart the desktop.

Now, go here click here read the start of the article and then scroll down to item 195 in the right pane.

  buel 09:19 22 Jan 11

Thanks for that, i will do it right away!
Please can you tell me why it has done this?

  Taff™ 10:01 22 Jan 11

The registry has been corrupted either by malware or I have known this happen when the user messes about with a registry cleaner in an attempt to make the computer speed up.

  buel 10:22 22 Jan 11

Thanks for that, all they have used is Ccleaner (as far as i know), however, there was a 3 month period where they refused to update their antivirus/malware/spyware programs because they believed that their BT Broadband Firewall would suffice.......2 weeks ago i had to update and run the various scans as their pc had slowed down drastically and i found many, many viruses/malware/spyware, they were all cleared/erased but i wonder if there may still be undetectable ones lurking. I constantly tell people that prevention is better than cure....but they dont listen!

  Diemmess 10:37 22 Jan 11

Some virus intrusions though they can be cleared with Malwarebytes and even Supermalware, have lost vital but corrupt files in the process.
It may now need a proper repair of the OS.

  buel 10:50 22 Jan 11

Ah, they now tell me that it is AVG that finds a
Trojan Horse and it tells them that the following are unaccessible:


c:/windows/explorer.exe(3024):/memory_0

c:/windows/system32/svchost.exe(3452):/memory_001a0000

Does this help?

  buel 11:01 22 Jan 11

Ps-Would s system restore help?

  Diemmess 12:53 22 Jan 11

"Would System Restore help?"

Very doubtful if a restore point exists from before the infestation.

There is a huge number of threads dealing with repairing the Operating System.

Not to be confused with reinstalling, which is a last resort with total loss of everything on Drive C: - drivers, applications, and any data.

  Fruit Bat /\0/\ 13:38 22 Jan 11

Repair XP


OPTION 1 - Repair XP by replacing corrupt files
Type

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here



OPTION 2 - Repair XP by install over the top of existing system

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP
click here

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