No BB line

  Truronian 18:59 23 Mar 08
Locked

My son in London is running Tiscali BB. He tells me that he is unable to get a connection to Tiscali. Both they and BT have checked the line and said that it is OK (he has no problems with his phone). PC World suggested that he needed a new modem . He uninstalled the Tiscali modem and installed the new one but that did not solve the problem. On both modems, the indicator lights came on correctly. He now wants to re-install the Tiscali modem but the free Tiscali CD is dated 2001. Will he need a later one - is there a later one? Any suggestions as to the cause and cure of his problem would be appreciated. We are not technically minded so please keep it simple.

  rawprawn 19:04 23 Mar 08

Have a look here for drivers

click here

  MAJ 19:33 23 Mar 08
  Graham. 19:42 23 Mar 08

Has it never worked, or is this a recent problem?

  Stuartli 19:43 23 Mar 08

If the Tiscali supplied modem is a Sagem F@st800, then the drivers can be downloaded from:

click here (Windows version).

Speedtouch 330 from:

click here

Vista version or Windows Driver (all Broadband speeds; actually this is "up to 8MB".)

I'm presuming it was a USB modem that was supplied in view of the time period.

Tiscali help pages at:

click here

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