"new mail"

  lynn1 11:38 14 Apr 03

i am hoping someone can help with this.

when i click on "new mail" to write a message, i get a box up saying "unable to create this stationery". i thne have to click the ok button, and the new mail will open as normal. this has just started happeneing in the past few days.

i have windows ME and a dial up connection. outlook express.

i have tried uninstalling and reinstalling the internet connection to no avail. any ideas???


  MAJ 11:46 14 Apr 03

It sounds as though you have a particular stationery selected for OE to use, lynn1. In OE go to Tools > Options > Compose tab > Stationery section and make sure there is no stationery selected in the Mail settings. Also you could try clicking on the little arrow to the right of the "New Mail" button and choose "No Stationery", see if that helps.

  lynn1 11:56 14 Apr 03


thanks for your help! that seems to have corrected it! i appreciate your spedy reply!


  MAJ 12:16 14 Apr 03

Happy to help, lynn1.

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