New dvd-rw won't work.

  WtheM 17 Apr 12
Locked

Hi, I've just installed a Liteon ihas internal sata dvd-rw. I've used a sata converter to the motherboard. The pc is seeing it, says it's working ok, the drawer opens and closes, but it will not play a cd or dvd. WMP starts, then freezes, as does real player. Any ideas, please?

Thanks.

  Nontek 17 Apr 12

If it is new, I would take it back for a replacement.

  Fruit Bat /\0/\ 17 Apr 12

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for W7 Vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

  Nontek 17 Apr 12

*Fruit Bat /\0/*

OP Says drive Is Seen, and reported as working !!

  northumbria61 17 Apr 12

Looks like a faulty laser to me.

  WtheM 17 Apr 12

Apart from the fact it won't work it all seems fine!!! It installs drivers, according to device manager it's up and working ok, it just won't play anything!! And as soon as I start to click on it programmes stop "responding"

  Nontek 17 Apr 12

As I said, take it back and get a replacement.

  WtheM 18 Apr 12

Thanks for that. Going to pick up another one today.

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