New dvd-rw won't work.

  WtheM 17 Apr 12

Hi, I've just installed a Liteon ihas internal sata dvd-rw. I've used a sata converter to the motherboard. The pc is seeing it, says it's working ok, the drawer opens and closes, but it will not play a cd or dvd. WMP starts, then freezes, as does real player. Any ideas, please?


  Nontek 17 Apr 12

If it is new, I would take it back for a replacement.

  Fruit Bat /\0/\ 17 Apr 12

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.) Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes works for W7 Vista or XP

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

  Nontek 17 Apr 12

*Fruit Bat /\0/*

OP Says drive Is Seen, and reported as working !!

  northumbria61 17 Apr 12

Looks like a faulty laser to me.

  WtheM 17 Apr 12

Apart from the fact it won't work it all seems fine!!! It installs drivers, according to device manager it's up and working ok, it just won't play anything!! And as soon as I start to click on it programmes stop "responding"

  Nontek 17 Apr 12

As I said, take it back and get a replacement.

  WtheM 18 Apr 12

Thanks for that. Going to pick up another one today.


This thread is now locked and can not be replied to.

Windows 10 Home vs Windows 10 Pro comparison: Here are the extra features you get in the Pro version

Why Formula-e needs to go faster

How Instagram spots trends

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message