Netgear WNDR3700 Connection problems

  firerescue999 19 Oct 10
Locked

I have recently received my new WNDR3700 router and I can’t get it to connect. My ISP is Virgin Media. I have tried connecting via a D-Link modem and have no success. I have also tried using my old Netgear DG834PN in Modem only mode and I still can't get it to work.

Does any one have any ideas please?

Thanks

  mgmcc 19 Oct 10

I'm confused as to what you're connecting to - Virgin Cable or Virgin ADSL.

The WNDR3700 is suitable for their "Cable" service, while the DG834 range are for "ADSL" via the phone line.

If you are connecting the WNDR3700 to their Cable service, its just a matter of connecting its WAN port by ethernet cable to the provided Cable Modem or Set-Top Box. However, you should power off the Cable Modem for a few minutes so that it releases the IP address allocated to the existing connection (recognised by its MAC address). It will then recognise a new connection and allocate a different IP address to it, when you should get online.

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