Napster log in

  John-289853 12:49 06 Nov 05
Locked

Since Saturday I have been unable to log into Napster. Previously never had any problem. No no software etc.
Since I can't log in, i can't access customer support. I can't even browse Napster website either UK or worldwide. I e-mailed them with the onle address I have for them and it was bounced back.
Does anyone know who to contact or how to fix this problem.

  Splork 12:53 06 Nov 05

No problems accessing the UK/US sites here, what do you see if you ping the site - StartMenu/Run, type `commmand` or `cmd` (win98/me for the former, 2000/XP for the latter) then type `ping napster.co.uk`

  John-289853 13:02 06 Nov 05

packets sent 4, recieved 0, lost 4 (100%loss)

  Splork 13:06 06 Nov 05

What OS? If 98/Me look in Windows folder for HOSTS file and rename it, hosts.bak or something. If it's XP, look in Windows/system32/drivers/etc and do the same, then reboot and try ping again, or `tracert napster.co.uk` which will give more information as to where your internet connection is being prevented from accessing the site.

  John-289853 13:19 06 Nov 05

Tracing route to napster.co.uk [63.241.55.122]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BelkinModem.Belkin [192.168.2.1]
2 26 ms 13 ms 12 ms esr9.edinburgh6.broadband.bt.net [217.47.157.140
]
3 27 ms 12 ms 14 ms 217.47.157.13
4 30 ms 26 ms 14 ms 217.41.218.9
5 19 ms 13 ms 16 ms 217.41.174.130
6 16 ms 12 ms 14 ms 217.41.218.50
7 20 ms 26 ms 14 ms 217.47.187.177
8 15 ms 26 ms 14 ms core2-pos12-1.edinburgh.ukcore.bt.net [217.32.16
9.213]
9 26 ms 26 ms 29 ms core2-pos6-1.birmingham.ukcore.bt.net [195.99.12
5.13]
10 23 ms 26 ms 28 ms core2-pos1-0.reading.ukcore.bt.net [195.99.120.1
74]
11 24 ms 26 ms 29 ms core2-pos5-1.ealing.ukcore.bt.net [194.74.65.229
]
12 35 ms 29 ms 27 ms transit2-pos5-0.ealing.ukcore.bt.net [194.72.17.
126]
13 37 ms 28 ms 27 ms t2c1-p3-0.uk-eal.eu.bt.net [166.49.168.5]
14 104 ms 112 ms 114 ms t2c1-p4-0.us-ash.eu.bt.net [166.49.164.110]
15 104 ms 98 ms 99 ms 12.118.44.37
16 166 ms 169 ms 174 ms 12.123.8.50
17 173 ms 170 ms 170 ms tbr1-cl4.sl9mo.ip.att.net [12.122.10.30]
18 171 ms 171 ms 171 ms tbr2-cl6.dlstx.ip.att.net [12.122.10.90]
19 174 ms 167 ms 172 ms gbr2-p20.phmaz.ip.att.net [12.122.10.82]
20 171 ms 171 ms 170 ms 12.122.10.193
21 160 ms 171 ms 170 ms gbr1-p30.sd2ca.ip.att.net [12.122.2.141]
22 162 ms 169 ms 157 ms gar1-p360.sd2ca.ip.att.net [12.123.145.21]
23 163 ms 172 ms 170 ms mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255
.206]
24 158 ms 171 ms 171 ms mdf1-bi8k-1-eth-2-1.san2.attens.net [63.241.1.21
0]
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Hope this helps!!

  Splork 13:23 06 Nov 05

It's reaching to their host, but not responding to pings, it's not down to anything on your PC - try the site in IE now.

  Splork 13:25 06 Nov 05

Check your security settings in IE, restricted sites list, or add napster to your trusted sites, review settings of any new software you may have installed since Saturday.

  John-289853 13:27 06 Nov 05

Thanks for all your help. Still getting page unavailable on IE!!
If anyone can get me e-mail contact or phone no. for napster I would be very grateful.

  John-289853 15:37 06 Nov 05

Interestingly if I use the napster IP address instead of napster.co.uk I get the napster website-very slowly. I am using broadband but takes 1-2 minutes for the website to appear.
Still no joy logging into my napster service though!!

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