My Toshiba lap top ain't working

  Carrie33 20:42 30 Jul 12

My Toshiba Satelitte Laptop is not working, I can manage to get the laptop on but it is running very slow and will not allow me to open any programms. I spent over an hour on the phone to norton as I thought I might of had a virus but they said that it wasn't a virus and a fault with my laptop. Can anyone please advise me on what I can do. Thank-you in advance.

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