My computer has a worm which Avast can't remove!

  DIYgirl 20:25 04 Mar 06

I ran Avast anti-virus software tonight, and it reported that there was a worm in my system: the name it gave me was Win32: Klez-H [Wrm].

I told Avast to automatically repair all the instances it found. Once Avast had finished running I ran it again, just to make sure, and it again reported that this worm was present on my computer. In the report it detailed, “Error occurred during file repair: The file was not repaired”.

When I clicked the button for futher details, I was directed to Avast’s website where I was offered the chance to download a little virus/worm-cleaner program, which is meant to be effective against this worm (this particular worm was named in the list of viruses it was effective against). I duly downloaded the virus/worm-cleaner, and ran it, and it reported that no viruses were found.

I then ran Avast anti-virus again, and the worm was still in place.

What should I do? Should I choose a different option from Avast such as, delete, rather than repair all? Or is there something else I can do to get rid of my little resident worm?

  DieSse 20:30 04 Mar 06

Where is it?

If it's in the Restore folder, you can safely ignore it, as it can do no damage from there as long as you don't do a System restore.

  SANTOS7 21:03 04 Mar 06
  VoG II 08:11 05 Mar 06

Removal tool click here

  Graham ® 09:57 05 Mar 06

See if this will close the gap.

  DIYgirl 11:00 05 Mar 06

Thanks for all the help, everyone.

I just finished runnign the tool which SANTOS7 pointed me to. It reported that it did not find any worms or viruses. I then restarted, ran Avast again, and bingo--no worm found.

I'm not quite sure how this was deleted, as apparently none of the detection tools detected it. But it seems to have gone, anyway!

(PS--Graham, the birds are all fine, and we've got budgies now, too. I'm still not on broadband, though!)

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