multiple pages

  joaniem1947 12:35 01 Oct 09
Locked

hi my grandaughter has a laptop but when she tries to go on internet explorer she can get as many as 25 pages popping up ,can anyone help please

  Fruit Bat /\0/\ 14:59 01 Oct 09

Sounds like you have a popup or malware problem.
What security software are you using to prevent virus spyware and malware?

  joaniem1947 15:28 01 Oct 09

hi fruit bat/\0/\ thanks for your response she has norton

  birdface 15:31 01 Oct 09

Download and update and run the free version on the left.

click here

  birdface 15:36 01 Oct 09

She has Norton.What Anti-Spyware programs does she have,
Run the malwarebytes program and see if it finds any problems.
If using I/Explorer make sure the pop up blocker is switched on.
And just check in add remove to see if she has downloaded Messenger plus.

  Fruit Bat /\0/\ 15:41 01 Oct 09

Agree, run Mbam (free version) from butman's link

Which browser is she using IE8? make sure the popup blocker is turned on in the Tools menu.

  joaniem1947 15:49 01 Oct 09

cheers guys we`ll try that and get back to you ,joniem

  joaniem1947 17:04 01 Oct 09

hi guys we did everything you said we turned pop up blocker on and run mbam so time will tell if these actions have sorted it ,many many thanks for your advice ,joniem

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