msn.can not connect

  amber92 19:57 10 Dec 06
Locked

windows xp home.try to sign in to msn but it says it cannot connect to internet servers

  skidzy 20:09 10 Dec 06

Any error codes Amber ?

  amber92 20:30 10 Dec 06

thanx skidzy the error code is 80072efd

  rodriguez 20:32 10 Dec 06

If you press Troubleshoot in the error box it will run some tests on your connection - you don't have to understand it, just post the results on here and someone will work out what it is. ;-)

  skidzy 20:34 10 Dec 06
  amber92 20:53 10 Dec 06

i clicked on troubleshooter and this is the message that came up"your gateway appears to be offline"

  rodriguez 20:58 10 Dec 06

It looks like it thinks you're not connected to the Internet. Is there a tick next to the IP and DNS ones or do these fail as well? Have you connected to MSN before or is this the 1st time you've tried it?

  amber92 21:09 10 Dec 06

have installed it then i uninstalled it and have installed it again.there is a tick next to IP but nothing next to DNS

  rodriguez 21:19 10 Dec 06

Do all the other web pages load properly? Also what's the make & model of your modem/router?

  amber92 21:22 10 Dec 06

other web pages load properly.the make is a motorola and the model no is SB5100i

  rodriguez 21:26 10 Dec 06

I think that's a cable modem, so I'll see if anything needs to be configured with it.

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