Ms Mail Merge format changing

  Jarvo 14:38 25 Aug 09


I need some help with a mail merge I am doing at work, I have created a letter that has text and text with pictures in table cells as the master document. The document is created starting a new document in our CRM software and edited in MS word and prints perfectly opening the document in word from the library.

When using the CRM to create the mail merge document it compiles the data for the merge and then opens word to complete the mail merge, but all the body of the letter’s formatting of the text has changed. I have 4 copies of the same letter for different contact schedules and each one is formatted differently in mail merge but perfectly when opened from the library.

Any one got any ideas where I am going wrong?


  lotvic 16:41 25 Aug 09

I know nowt about it, but I found this guide on how it's done
'How to create and use mail merge templates in Microsoft CRM' click here

and also this one click here

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