When you try to use the Wireless Optical Desktop for Bluetooth keyboard or mouse, the keyboard or mouse may not function at all, or may not be detected by Microsoft Windows.
This issue occurs if the device signal is not detected by the signal transceiver.
To resolve this issue, follow these steps:
Click Start, and then click Control Panel.
Click Printers and Other Hardware.
Note: If you use the Classic view of Control Panel this option will not exist. Go to step 3.
Click (or double-click if you use Classic View) Wireless Link, and then click the Bluetooth tab.
Select the Bluetooth device that is not responding (mouse or keyboard), and then click Remove.
Click Next, and then press the Connect button that is on the bottom of the device. If the device is not found click Refresh, and then press the Connect button that is on the bottom of the device again.
Click the device that is found, and then click Next.
When prompted to authenticate the device, click No for the mouse or click Yes for the Keyboard.
If you add a Bluetooth keyboard you will be prompted to enter a passkey.
A passkey is a series of numbers that is used for authentication. If you add a Bluetooth mouse you will not be prompted for a passkey.
After the authentication process is successful, click to select the Drivers for keyboard, mouse, etc (HID) check box.
Follow the on-screen instructions to complete the process.