Mozbackup T'bird Profile Failed to Restore

  griffon56 13:46 PM 18 Jul 11

Used newly downloaded Mozbackup on Win XP desktop to back up T'bird profile on to CD-R. Copied this to new Win 7 desktop hard drive and used Mozbackup to restore the profile to newly downloaded copy of T'bird 5. Mozbackup reported profile restored correctly but when new T'bird 5 opened there was no sign of it. The only things showing were a few new emails in the new Inbox. All the recorded back up was absent. Any ideas?

  natdoor 19:51 PM 18 Jul 11

Just an idea, on the left there should be a column which has two arrows in the header. Clicking this to show All Folders should reveal your old folders and e-mails, assuming they were correctly copied by MozBackup. It would appear that your account details were correctly migrated.

  griffon56 14:29 PM 19 Jul 11

Thanks for that natdoor. I'm stuck with having either the new or the old computer running and on-line, not both, so I'll try your tip later.

  griffon56 06:23 AM 25 Jul 11

I did that natdoor and only some of the missing emails appeared. If the backup did restore it is certainly incomplete. Back to the drawing board.

  griffon56 01:00 AM 19 Aug 11

Just in case anybody is still looking at this post, the problem was that when I backed up, Mozbackup was saving to a certain profile and when I restored I was selecting the Default profile which was not the one in which the backup had been created. Tho' all the choices were displayed I was selecting the wrong one because I thought it would be bound to be in the Default profile. It wasn't. I discovered this by looking in T'bird's Profile Manager and saw that there was a choice. Checking thro' them showed the right one.

By the way, anybody know how to create Profile Manager on the desktop so that you can name new profiles or rename old ones and so on. I did know how to do it but have forgotten and the usual method of right clicking the profile and finding the option to create a desktop icon isn't available.


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