more crashing

  rockydog 23:05 22 Jan 05
Locked

everytime i run norton antivirus, i get blue screen, i am about to crash system out of window. i have had my system reformatted , it still hasn,t sorted it

  hugh-265156 23:20 22 Jan 05

is there any text displayed on this blue screen? if so what does it say please?

what version of windows and norton do you have?

  hugh-265156 23:54 22 Jan 05

from e-mail

"i have noticed i have radeon 9600xt card. when i put the disc in to read the pdf file it has info for 9800. i have norton 2005 firewall system works, 1.7 prossesor.igig ram 220 gig hd"


thanks for the e-mail rockydog but please keep posting here as others can read it and offer help too. i am guessing the .pdf is one that covers a few different radeon cards as the drivers and control panel options for them will all be the same give or take a few options.

what is the error displayed on the blue screen please?

  rockydog 00:11 14 Feb 05

everytime i turn on my rx500 printer the whole system goes down,
the error message mentions
c:\DOCUME~1\tony\LOCALS~1\temp\WER4cf7dir00\mini021105.06.dmp

c:\DOCUME~1\tonylocals~1\temp\WER.dir00\sysdata.XML
can u help?

  User-312386 05:27 14 Feb 05

have you loaded the drivers for the graphics card?

  rockydog 21:12 15 Feb 05

they are loaded

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