Modem problem

  birkdalite 13:35 22 Mar 03

My hard drive is in two partitions ME/XP.Using the internet on XP no problem,however in order to download updates on ME I cannot get a connection.If I dial ISP am told modem or hardware faulty, yet modem recognised in device manager as ok . Try internet connections and get message "failure to load internet connection wizard helper component " Am I trying something that cannot be done ? Help please

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