Your modem is indeed a PCI Communication device. Try going to Control Panel - Modem and remove any modem listed then return to Device Manager highlight PCI Communication Device go to properties - driver- reinstall driver. Place the modem driver disk in your CD rom drive and allow Windows to carry out an auto search. With any luck it will find the drivers on the disk and will possibly show you a list. Make certain that you highlight the driver which corresponds to your OS click OK and you should be home and dry.