Modem dial up problem

  TreeBear 10:37 08 May 04
Locked

My parent's PC (running Win98) is no longer able to successfully dial in to their ISP. I am assured that they have not made any changes or installed new software.

When trying to connect, I can hear the dial tone and the number being dialed. However, as soon as the connection is made something goes wrong and the sound becomes just a continuous tone. I have checked the number & it is correct (and active if I dial it manually).

So, I plan to try another ISP number to see if the problem is the same - if so it seems to me to be a hardware problem with the modem.

Anyone have experience of similar? Should I try anything else before changing the modem?

Thanks for advice.

  sicknote 10:40 08 May 04

What ISP ????

  Graham ® 10:43 08 May 04

Could be the number is witheld on their line. Precede the ISP number with '1470,'.

Also check the password.

  TreeBear 10:53 08 May 04

ISP is Freeserve.

  sicknote 10:58 08 May 04

Have they moved house or changed fone number lately ???

  TreeBear 11:02 08 May 04

Sicknote; nothing has changed as far as they (or I) are aware. Worked fine one day and not the next.

  sicknote 11:12 08 May 04

Sorry silly question but freeserve will only dial in from the original number given.Have you are you able to download the lastest dial up for freeserve which is now wandoo click here

  Eastender 11:17 08 May 04

Try setting up a DUN using 0845 1121212 any user name and any password.

  TreeBear 11:29 08 May 04

Thanks for the tips. I'll check all the above before resorting to a new modem card!

  Stuartli 12:59 08 May 04

Is the Windows DUN 1.4 upgrade for Windows 98 installed?

Here's the link:

click here;en-us;Q285189

Make sure you download the correct version.

  Stuartli 13:00 08 May 04

You'll have to key in 285189 into the Knowledge Base to get the link if copying and pasting the remaining part of the above URL doesn't work.

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