Em well i dont really use softwear for uploading my pictures onto the computer i think it is a waste of time and space. What i do is plug it in when you do this it should make a beep twice like "dud dud" if it gives 3 bleeps then it is not installed coreectly then a window should apear asking what you want to do click view folder. If the winodw does not come up then click on My Computer and there should be a new external drive click on it and go into the folder and they should be there. And then its just a matter of copying and pasting also you can delete the pictures from the PC.
Hope this helps