Microsoft Word doesn't recognise .docs !

  linden 08:27 13 Mar 06
Locked

I have Word 2002 SP3. If I double click ( or Right click and Open ) on a Word documentin Explorer then Word opens but does NOT open the file. I have to go back and double click again. Sometimes I get a message saying Word cannot find the file - then it does occasionally open it.
Other programs ( Excel, PSP etc) all open their associated files. In the associated file list .docs are noted as Microsoft Word.
If Word is open already - file opens. (Word opens more slowly than previously)

Widows XP SP2
Very irritating problem - hope someone can suggest what to try?

  Diodorus Siculus 08:54 13 Mar 06

Do you have norton antivirus installed? IF so, untick the option for microsoft office integration and reboot. See if that helps.

If not, try a repair of Office from help, detect and repair.

  linden 09:07 13 Mar 06

Thank you Diodorus for quick response.

Both suggestions already tried. But knowing Norton ( I have system works ) I will go and check if that item has reappeared1 Hope you don't mind my use of your first name?

Linden

  linden 17:25 15 Mar 06

Both above suggestions had already been done. However problem is now solved! I noticed that normal.dot had grown to 6Mb from usual couple of hundred Kb! Made new normal.dot and problem gone away!
Anyone any idea why normal.dot got huge?

Linden

  Diodorus Siculus 17:37 15 Mar 06

Thanks for the feedback - I should have remembered the normal.dot trick!

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