Please disregard the above. All afternoon I have had the problem, suddenly it worked. I got the info back with my name the one that didn't have an in box. Then I went back onto Internet Explorer. clicked on the red letter saying Hotmail, Clicked on sign in with a different name, which took me to a hotmail address which use, but when I came out of the hotmail address I found I had lost the first one again. How do I get them both up when I click on the red letter?