mail account access

  jack 09:30 18 Jan 05
Locked

A friend is having trouble accessing his mail account.
Exhautive calls to ISP help lines and talk throughs
have not produced a result.
Yesterday I had a look. What happens is this
In either OE6 or Thunderbird
The call is accepted, at ISP, connects to mailroom
Then cannot find remote copmuter message,

Much deleting and reinstalling of mail details.
One occasion OE6 did catch a download anf get in 3 weeks worth of mail.
But the next connect was a reject.

Is there a bug that can cause mailroom denial I wonder.

  Chezdez 10:05 18 Jan 05

what connection is he on? and which ISP?

also, can you access the mail directly on the server via a browser? i.e. a hotmail account

  jack 12:09 18 Jan 05

Thanx ChesDez
In the efforts to find a way around this
he now has two ISP's. The original, is very basic
web and mail only with no web access to mail.
I have now put him on ukonline and shown him how to manage mail via web browser.

Still struggling with mailroom's though

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