Low Ping Low Download speed

  benjaminbarnes.ankh 16:35 05 Sep 13
Locked

I've recently put a wireless card in my computer and for about 2-3 days it was fine good download/upload etc. The yesterday it shot down to about 0.5kb/s and like 8-20 ms when i could load up speedtest. As 95% of the time I can't get to the site let alone do the test.

The wireless router/modems aren't the issue as all my other wireless devices work perfectly. The card in my computer is TP-Link 300Mbps Wirelss N PCI Adapter.

Thanks for the help guys.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Thratorn-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Qualcomm Atheros AR922X Wireless Network Adapter Physical Address. . . . . . . . . : 64-70-02-E9-79-C5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::25b1:d9c2:f2d6:d536%16(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.9(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 05 September 2013 15:37:50 Lease Expires . . . . . . . . . . : 06 September 2013 15:41:17 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 325349378 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AE-F5-30-90-F6-52-0E-44-BD DNS Servers . . . . . . . . . . . : 194.168.4.100 194.168.8.100 NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{3B6BEA0E-4AEA-49A5-B71F-4BF33B6DFFBC}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1cea:3a0f:3f57:fff6(Preferred) Link-local IPv6 Address . . . . . : fe80::1cea:3a0f:3f57:fff6%10(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled

Interface name : Wireless Network Connection 4 There are 3 networks currently visible.

SSID 1 : SKYABA62 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 7c:4c:a5:1c:b3:05 Signal : 50% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : virginmedia4948673 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : a0:21:b7:e4:54:c2 Signal : 84% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : SKY0A0FE Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 90:01:3b:30:a0:ff Signal : 56% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54

Profiles on interface Wireless Network Connection 4:

Group policy profiles (read only)

User profiles

All User Profile : virginmedia4948673

Pinging 194.119.131.66 with 32 bytes of data: Reply from 194.119.131.66: bytes=32 time=22ms TTL=54 Reply from 194.119.131.66: bytes=32 time=27ms TTL=54 Reply from 194.119.131.66: bytes=32 time=20ms TTL=54 Reply from 194.119.131.66: bytes=32 time=21ms TTL=54

Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 20ms, Maximum = 27ms, Average = 22ms

Pinging plus.net [212.159.8.2] with 32 bytes of data: Reply from 212.159.8.2: bytes=32 time=24ms TTL=245 Reply from 212.159.8.2: bytes=32 time=23ms TTL=245 Reply from 212.159.8.2: bytes=32 time=22ms TTL=245 Reply from 212.159.8.2: bytes=32 time=23ms TTL=245

Ping statistics for 212.159.8.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 22ms, Maximum = 24ms, Average = 23ms

Tracing route to cns1.uk.vianw.net [194.119.131.66] over a maximum of 30 hops:

1 8 ms 7 ms 10 ms 10.14.64.1 2 73 ms 48 ms 23 ms basl-core-2b-ae6-710.network.virginmedia.net [81.96.2.205] 3 490 ms 522 ms 946 ms popl-bb-1b-ae11-0.network.virginmedia.net [81.96.0.149] 4 293 ms * 566 ms nrth-bb-1b-et-700-0.network.virginmedia.net [62.253.175.53] 5 356 ms 95 ms * brhm-bb-1b-et-010-0.network.virginmedia.net [62.253.175.77] 6 18 ms 56 ms 16 ms manc-bb-1c-et-000-0.network.virginmedia.net [62.253.175.70] 7 72 ms 243 ms 37 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70] 8 27 ms 25 ms 27 ms g1-1-8-t40-br3.router.uk.clara.net [212.43.163.94] 9 78 ms 194 ms * ten1-0-0-t40-cr1.router.uk.clara.net [195.8.68.85] 10 166 ms 194 ms 27 ms ten2-0-0-t6-cr2.router.uk.clara.net [195.8.68.118] 11 487 ms 1256 ms 704 ms g6-2-t6-ar12.router.uk.clara.net [195.8.90.129] 12 36 ms 38 ms * cns1.uk.vianw.net [194.119.131.66] 13 41 ms 38 ms 28 ms cns1.uk.vianw.net [194.119.131.66]

Trace complete. These Windows services are started:

Apple Mobile Device Application Experience Application Information AVG WatchDog AVGIDSAgent Background Intelligent Transfer Service Base Filtering Engine Bonjour Service CNG Key Isolation COM+ Event System Cryptographic Services DCOM Server Process Launcher Desktop Window Manager Session Manager DHCP Client Diagnostic Policy Service Diagnostic Service Host Distributed Link Tracking Client DNS Client Extensible Authentication Protocol Function Discovery Provider Host Function Discovery Resource Publication Group Policy Client Hi-Rez Studios Authenticate and Update Service HomeGroup Provider Human Interface Device Access IP Helper iPod Service Multimedia Class Scheduler NETGEAR WNDA3200 Device Checking Service Network Connections Network List Service Network Location Awareness Network Store Interface Service NVIDIA Display Driver Service NVIDIA Stereoscopic 3D Driver Service NVIDIA Update Service Daemon Offline Files Plug and Play Power Print Spooler Program Compatibility Assistant Service Remote Procedure Call (RPC) RPC Endpoint Mapper Security Accounts Manager Security Center Server Shell Hardware Detection SSDP Discovery Steam Client Service Superfetch System Event Notification Service Task Scheduler TCP/IP NetBIOS Helper Themes User Profile Service Windows Audio Windows Audio Endpoint Builder Windows Connect Now - Config Registrar Windows Driver Foundation - User-mode Driver Framework Windows Event Log Windows Firewall Windows Font Cache Service Windows Management Instrumentation Windows Media Player Network Sharing Service Windows Search Windows Update WinHTTP Web Proxy Auto-Discovery Service WLAN AutoConfig Workstation

The command completed successfully.

Microsoft Windows [Version 6.1.7601]

MTU MediaSenseState Bytes In Bytes Out Interface


4294967295 1 0 291636 Loopback Pseudo-Interface 1 1500 1 1105120 538367 Wireless Network Connection 4

Querying active state...

TCP Global Parameters

Receive-Side Scaling State : enabled Chimney Offload State : automatic NetDMA State : enabled Direct Cache Acess (DCA) : disabled Receive Window Auto-Tuning Level : normal Add-On Congestion Control Provider : none ECN Capability : disabled RFC 1323 Timestamps : disabled ** The above autotuninglevel setting is the result of Windows Scaling heuristics overriding any local/policy configuration on at least one profile.

Interface List 16...64 70 02 e9 79 c5 ......Qualcomm Atheros AR922X Wireless Network Adapter 1...........................Software Loopback Interface 1 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

IPv4 Route Table

Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.9 25 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.0.0 255.255.255.0 On-link 192.168.0.9 281 192.168.0.9 255.255.255.255 On-link 192.168.0.9 281 192.168.0.255 255.255.255.255 On-link 192.168.0.9 281 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.0.9 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.0.9 281

Persistent Routes: None

IPv6 Route Table

Active Routes: If Metric Network Destination Gateway 10 58 ::/0 On-link 1 306 ::1/128 On-link 10 58 2001::/32 On-link 10 306 2001:0:5ef5:79fb:1cea:3a0f:3f57:fff6/128 On-link 16 281 fe80::/64 On-link 10 306 fe80::/64 On-link 10 306 fe80::1cea:3a0f:3f57:fff6/128 On-link 16 281 fe80::25b1:d9c2:f2d6:d536/128 On-link 1 306 ff00::/8 On-link 10 306 ff00::/8 On-link

16 281 ff00::/8 On-link

Persistent Routes: None Server: cache1.service.virginmedia.net Address: 194.168.4.100

Name: portal.plus.net Addresses: 212.159.8.2 212.159.9.2 Aliases: www.plus.net

HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run AVGUI REGSZ "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY

HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Sidebar REG_SZ C:\Program Files\Windows Sidebar\sidebar.exe /autoRun Steam REG_SZ "C:\Program Files (x86)\Steam\Steam.exe" -silent

  Secret-Squirrel 18:01 05 Sep 13

As a test, disable the wireless adapter (via Control Panel -> Network & Sharing Center), connect an Ethernet cable and try your speedtests again. That'll determine whether it's your PC or TP-Link adapter that's playing up.

By the way, a low ping is actually a good thing. Some folks would kill for a ping that's between 8 & 20ms ;)

  benjaminbarnes.ankh 18:10 05 Sep 13

Aye I know low ping is good that's why I put it xD as its strange.

I'm unable to get a cable to my router but I've tried another tp-link adapter inmy computer and a virgin wifi dongle all 3 have pretty much the same results.

  Secret-Squirrel 18:33 05 Sep 13

The next test will determine whether it's a Windows problem or one that's caused by a third-party program or service so start your PC in "Safe Mode with Networking", do another speedtest and report back your findings.

BTW, there's nothing wrong with your IP configuration - if there was then you'd never be able to get to any websites.

  benjaminbarnes.ankh 00:17 06 Sep 13

Result in safe mode with networking was

6 ms download started at about 2mb then went down to 0.05mbs and wouldt complete the test.

  benjaminbarnes.ankh 00:18 06 Sep 13

after about 10 seconds it went up to 1.29 mb/s then now its not changingnor is it finishing the test.

then tried again

15ms stuck at about 0.02mb/s

  Secret-Squirrel 09:05 06 Sep 13

As you're getting pretty much the same results in Safe Mode, and the problem is very recent, then a Windows "System Restore" is probably going to be the easiest and quickest way to fix it. Here's how to do it in Windows 7.

  benjaminbarnes.ankh 10:41 06 Sep 13

Ok doing a system restore now, but if the problem was windows whats the best way to stop it doing it again?

  benjaminbarnes.ankh 10:43 06 Sep 13

Also I don't have any restore points before yesterday and it wasn't working yesterday so :S

  benjaminbarnes.ankh 11:59 06 Sep 13

Something strange has happend I had a feeling it could be to do with a firewall so I stoped my windows firewall and installed Tinywall. Now the test speed is not alot different but pages actually load, slowly but they load where as before they would hang.

  Secret-Squirrel 12:42 06 Sep 13

"...I don't have any restore points before yesterday"

Apologies if you think I'm stating the obvious but did you tick the "Show more restore points" option?

"....."so I stoped my windows firewall and installed Tinywall."

Turning the Windows Firewall off then testing your speeds again would have been better in my opinion. Because your computers are behind a router, having a software firewall is no longer essential as it was in the days where you had a direct connection to the Internet provided by dial-up or a USB modem.

This thread is now locked and can not be replied to.

Nintendo Switch review: Hands-on with the intuitive modular console and its disappointing games…

1995-2015: How technology has changed the world in 20 years

New Corel ParticleShop plugin now available: 11 new brushes & 6 new brush packs

Apple AirPods review: Apple's beautiful new Bluetooth headphones bring true intelligence to…